Refund policy

Last updated: 28 June 2026

At DEESY, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unopened and unused.
In their original packaging.
In a resalable condition.
Accompanied by proof of purchase.

If you would like to return an item, please contact us at hello@deesyfordogs.co.uk before sending anything back. We’ll provide instructions on the next steps and, where applicable, the correct returns address.

Returns sent without contacting us first may not be accepted.

Opened Products

Due to the nature of pet supplement products, we are generally unable to accept returns of opened or used items unless they are:

Faulty.
Damaged on arrival.
Incorrectly supplied.

If you’ve experienced an issue with your order, please get in touch. We’ll always do our best to resolve the situation fairly and as quickly as possible.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your order is damaged, faulty or you receive the wrong item, please contact us as soon as possible so we can investigate and resolve the issue quickly.

Where appropriate, we may ask for photographs to help us assess the issue.

Exchanges

We do not currently offer direct exchanges.

If you require a different product, the quickest option is normally to return the eligible item (where applicable) and place a new order.

Refunds

Once we have received and inspected your returned item, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, although your bank or payment provider may take additional time to process it.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@deesyfordogs.co.uk.

Your Consumer Rights

Nothing in this Refund Policy affects your statutory rights under UK consumer law.

If you have any questions about returns or refunds, please contact us at hello@deesyfordogs.co.uk and we’ll be happy to help.