Shipping policy

Last updated: 28 June 2026

At DEESY, we aim to dispatch every order as quickly as possible while keeping you informed throughout the process.

Order Processing

Orders are normally processed within 1–2 business days.

Orders placed on weekends or public holidays will usually be processed on the next business day.

During busy periods, promotional events or public holidays, processing times may occasionally be longer.

Delivery

We currently deliver within the United Kingdom only.

Orders are fulfilled by our trusted fulfilment partners and delivered using recognised courier services.

Delivery options and estimated delivery times are shown during checkout and may vary depending on the products selected and your chosen delivery option.

While we always aim to meet estimated delivery times, they are provided as a guide and cannot be guaranteed.

Subscription Orders

Subscription orders are dispatched automatically based on the delivery frequency you select when placing your order.

You can manage, pause or cancel your subscription through your subscription account or by contacting us.

Tracking Your Order

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information, where available.

Delays

Occasionally, delivery delays may occur due to circumstances outside our control, including courier delays, severe weather, industrial action or other unforeseen events.

If your order appears to be significantly delayed, please contact us and we’ll be happy to help investigate.

Lost or Missing Orders

If you believe your order has been lost or has not arrived, please contact us at hello@deesyfordogs.co.uk as soon as possible.

We’ll work with our fulfilment and delivery partners to investigate and resolve the issue as quickly as we can.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and, where appropriate, provide photographs of the damaged item and packaging.

We’ll investigate the issue promptly and, where appropriate, arrange a replacement or refund.

Shipping Charges

Shipping charges are displayed during checkout before payment is completed.

Any free delivery offers or promotional shipping discounts will also be shown during checkout where applicable.

Contact Us

If you have any questions about delivery or shipping, please contact us at:

hello@deesyfordogs.co.uk