Terms of service

Last updated: 28 June 2026

1. Introduction

Welcome to DEESY.

These Terms of Service govern your use of our website and any purchases made through it. By accessing our website or placing an order, you agree to these Terms.

This website is operated by DPT Brands Ltd, trading as DEESY (“DEESY”, “we”, “our” or “us”).

If you do not agree with these Terms, please do not use our website.

2. Eligibility

By placing an order through our website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
The information you provide is accurate and complete.
You are legally entitled to use the payment method you provide.

3. Our Products

We take great care to ensure all product descriptions, images and information are accurate.

However:

Colours may appear differently depending on your device.
Product packaging may occasionally change.
We may update product descriptions, ingredients or specifications where necessary.

Our products are complementary pet foods intended for dogs only.

Information provided on this website is for general information only and should not replace professional veterinary advice. If your dog has an existing medical condition or is receiving veterinary treatment, we recommend consulting your veterinarian before introducing any new supplement.

4. Orders

Placing an order does not guarantee acceptance.

An order is accepted once you receive confirmation that it has been processed.

We reserve the right to refuse or cancel an order where necessary, including but not limited to:

Suspected fraud.
Pricing errors.
Stock shortages.
Payment issues.
Suspected misuse of promotions.

If payment has already been taken, any cancelled order will be refunded promptly.

5. Prices

All prices displayed on our website are shown in Pounds Sterling (£).

Prices may change without notice, although changes will not affect orders that have already been accepted.

Delivery charges, where applicable, are displayed during checkout before payment is completed.

6. Payment

We currently accept secure payments through supported payment providers, including:

Debit and credit cards.
Shopify Payments.
PayPal.
Apple Pay.
Google Pay.
Shop Pay.

All payments are securely processed by our payment providers. We do not store your full payment card details.

7. Subscriptions

Where available, customers may purchase products using our subscription service.

By purchasing a subscription, you authorise recurring payments based on your selected delivery frequency until the subscription is cancelled.

You may manage, pause or cancel your subscription through your customer account or by contacting us.

Price changes to subscription products will not affect existing subscription orders without prior notice.

8. Delivery

Delivery estimates are provided for guidance only.

While we aim to dispatch orders promptly, delivery times cannot be guaranteed.

We are not responsible for delays caused by couriers, severe weather, customs, industrial action or other circumstances outside our reasonable control.

Further information is available in our Shipping Policy.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

Nothing in these Terms affects your statutory rights under UK consumer law.

10. Intellectual Property

All content on this website, including but not limited to:

Logos.
Branding.
Photographs.
Graphics.
Product descriptions.
Text.
Website design.

Belongs to DPT Brands Ltd or its licensors.

You may not copy, reproduce, distribute or use any content without our prior written permission.

11. Acceptable Use

You agree not to:

Use our website for unlawful purposes.
Interfere with the operation or security of the website.
Attempt to gain unauthorised access to our systems.
Upload malicious software.
Copy or scrape website content without permission.

We reserve the right to restrict or terminate access where these Terms are breached.

12. Third-Party Services

Our website is hosted by Shopify and may contain links to third-party websites or services.

We are not responsible for the content, availability or privacy practices of third-party websites.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

To the fullest extent permitted by law, DPT Brands Ltd shall not be liable for any indirect or consequential losses arising from your use of this website or the products purchased through it.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you acknowledge that you have read our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time.

Any updates will be published on this page together with the revised “Last updated” date.

Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

DPT Brands Ltd (trading as DEESY)

3rd Floor
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Email: hello@deesyfordogs.co.uk